btpk Privacy Policy — Your Data, Handled with Care
This Privacy Policy explains how btpk collects, uses, stores, and protects the personal information of players registered on our Philippines gaming platform. We are committed to keeping your data secure and being transparent about how it is used. By creating an account and using our services, you agree to the practices described on this page. If you have questions, our FAQ page has plain-language answers, or you can reach us directly at [email protected].
How btpk Handles Your Personal Information
1. Information We Collect
When you register an account on btpk, we collect personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we may retain records of that communication to assist with follow-up queries. All data collection is limited to what is genuinely needed to provide our services, and we do not collect sensitive information beyond what is required for identity verification and payment processing. You may be asked to submit a government-issued ID as part of our Know Your Customer (KYC) process, which is a standard requirement for licensed gaming platforms operating in the Philippines.
2. How We Use Your Information
btpk uses the personal information we collect to create and manage your player account, process deposits and withdrawals in Philippine pesos (PHP), and verify your identity in line with regulatory requirements. We also use your data to send you important account notifications, transaction confirmations, and service updates via email or SMS. Your activity data helps us detect and prevent fraudulent behaviour, protect the integrity of our platform, and ensure a fair gaming environment for all Filipino players. We may use aggregated, anonymised data for internal analytics to improve our games, features, and overall platform performance. We do not use your personal information to make automated decisions that would significantly affect your account without human review. Any marketing communications we send are based on your preferences, and you can opt out at any time by contacting [email protected].
3. Sharing and Disclosure of Data
btpk does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines if required by law or court order. If btpk undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. We will never share your personal information with third-party advertisers or data brokers. All third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection laws.
4. Data Storage and Security
Your personal data is stored on secure servers with industry-standard encryption applied both in transit and at rest, ensuring that your information is protected from unauthorised access at all times. btpk implements technical and organisational security measures including firewalls, access controls, and regular security audits to safeguard the data we hold. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their job functions, and all such staff are trained on data protection responsibilities. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our regulatory obligations. If you request account closure, we will delete or anonymise your personal data within the timeframes required by applicable regulations, except where retention is legally mandated. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012.
5. Your Rights as a Data Subject
As a registered player on btpk and a data subject under the Philippines Data Privacy Act of 2012, you have the right to access the personal information we hold about you at any time by submitting a written request to [email protected]. You also have the right to request correction of any inaccurate or incomplete data, and we will process such requests promptly. If you believe your data has been processed unlawfully or without your consent, you have the right to object to that processing and to request that we restrict how we use your information while the matter is reviewed. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We will respond to all data subject requests within a reasonable timeframe and will keep you informed of the progress of your request. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
6. Updates to This Policy
btpk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or regulatory guidance applicable in the Philippines. When we make material changes to this policy, we will post the updated version on this page with a revised effective date, and where appropriate, we will notify registered players via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of the btpk platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and may request account closure by contacting [email protected]. This policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173).
Questions About Your Privacy?
If you have concerns about how your data is handled, our FAQ page covers the most common questions in plain Philippine English. You can also reach our support team directly at [email protected]. Ready to get started on a platform that takes your privacy seriously? Registration is free and takes only a few minutes.